All new equipment and electronics carry a one-year warranty beginning on the invoice date. All reconditioned equipment and electronics carry a 90-day warranty beginning on the invoice date.

The item returned for warranty service must have a valid warranty sticker affixed to the face of the item. The sticker must also be accompanied by a valid serial number to receive the benefits of this service.

The warranty only covers manufacturerís defects. AdVendTech is NOT responsible for damage incurred through natural disaster, operator error, vandalism, or any other uncommon event.

The customer is responsible for shipping/handling costs to send the item back to us if the return has been authorized by us. All products being returned for service must be accompanied by a valid RRA (Return Repair Authorization) number issued by AdVendTech (See Return Process) below for details)AdVendTech will be responsible for shipping a replacement item back to the customer.

Refund Policy

All products shipped by AdVendTech will be insured. It is the customer's responsibility to inspect all merchandise immediately upon receipt and notify us if the product is damaged.

NO refund will be made for products that have been used or that are not resalable. Any damages or discrepancies reported 10 days after the invoice date are not eligible for refund.

The customer will be charged 30% of the item value as a re-packaging and handling fee if any return item(s) appear not be defective, which will be determined by our technical staff.

The customer is responsible for shipping/handling costs to send the item back to us if the return has been authorized by us.

If any order is placed due to an error/misunderstanding or any cancellation, return shipments are exempt from the 30% repacking and handling fee. Shipping costs will also be refunded. Eligible cancellations must be received by our sales department before the order is shipped.

All approved return products must be in the original box, well packaged, resalable, and should include all the items shipped with the product. You will be charged for missing items. All returned products must be accompanied by a valid RMA (Return Merchandise Authorization) number issued by AdVendTech.

Returns Process*

Contact AdVendTech by phone at 1-800-334-8398 to report shipping damages or manufacturers defects and receive an RMA/RRA #. Returns must be made 10 days after the issue of the RMA/RRA #.

Send your package in an insured and trackable manner to us at our physical address.

Advendtech
6360 Sevenoaks Avenue
Baton Rouge, LA 70806

Upon receipt, you will receive an email/phone call confirming that we have received the product.

For refunds, our technical staff will inspect your item, and then forward your information to the front office for processing. Please allow 2-4 weeks for the process to be finalized.

For warranty related service, our technical staff will make the needed repairs and return the item to the customer within 2 weeks of receipt. If the product cannot be repaired, the customer will receive a replacement at no charge.

*For refunds, warranty related service and general service orders.